GRIEVANCE REDRESSAL MECHANISM
We are dedicated to providing you with the best possible service. We’d like to assure you that in case of any grievances (including concerns about staff behavior) against us or against our respective Lending Service Provider or Digital Lending Apps, you may write to us at: contact@naharcredits.in
Customer can forward the complaint through any of the below modes of communication namely:
E-mail us at grievance@naharcredits.in
Write to us at:
Nahar Credits Private Limited
3rd Floor, Indiqube Celestia, No. 19 & 20, Koramangala 1A Block, Bangalore-560034
All the customer queries and complaints registered through the above channels shall be reviewed, monitored, and resolved to the satisfaction of the customers. The focus shall be to ensure all grievances are resolved in a timely basis and to the full satisfaction of our customers.
Nahar Credits Private Limited (“NCPL”) has appointed a Nodal Officer who can be approached by the public for resolution of complaints against it
Principal Nodal Officer:
Mr. Mohit Chhajer
Ground Floor, Indiqube Celestia, No. 19 & 20, Koramangala 1A Block, Bangalore-560034
Email ID: nodal.officer@naharcredits.in
Places where NCPL conducts its business a notice board will display the following information prominently, for the benefit of their customers:
Nahar Credits Private Limited
Corporate Office-Bangalore: Third Floor, Indiqube Celestia, No. 19 & 20, Koramangala 1A Block, Bangalore-560034
Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach the CEPC Officer-in-Charge or RBI regional office of the department of Non-Banking supervision of RBI at CRPC@rbi.org.in or sent a in physical mode to the “The Officer In-Charge, Consumer Education and Protection Cell. Reserve Bank of India. Fort Glacis, Rajaji Salai. Chennai-600 001. Telephone: 044-25361910”
Escalation Matrix for Complaints of Customers:
Level 1: Customer Care Team
Complainant can launch a complain to the customer care team at:
E-mail ID: contact@naharcredits.in
The customer shall provide his loan account number to help us understand and address the concerns.
Level 2: Head Customer Service
If there is no satisfactory response received within 7 working days of escalating the complaint to the Customer Care Team, the same can be escalated to the under mentioned:
Email id: grievance@naharcredits.in
Level 3: Grievance Redressal Officer
If the concerns have not been fully addressed within 7 working days. the same can be escalated to the under mentioned:
Email ID: gro@naharcredits.in
Level 4: Nodal Officer
If the concerns have not been fully addressed or if there is no revert from the Grievance Redressal Officer within 7 working days, final level of escalation would be to:
Email ID: nodal.officer@naharcredits.in
Grievance Redressal Contact Number: 9880056805
Contact Time: Monday to Friday between 9.30 AM to 5.30 PM